Please contact us first to authorize a return.  We must be contacted within 10 days of receipt of order.  Returned items must be in new, unused condition.   All exchanges or refunds must be accompanied by original or copy of receipt and are processed upon receipt of return. All returns must be made within 10 days. No refunds on custom orders. Phone: 914-235-0621 Info@vanifurs.com  Vani Furs Inc. 178 North Ave New Rochelle, NY 10801